You will receive a booking confirmation by e-mail. If you wish to change or cancel your appointment, you can do so by following the link provided in your confirmation e-mail. In order to get a refund, you need to cancel your appointment at least 3 hours prior to your slot. Changes also has to be done 3 hours prior. Contact our support on +47 37 41 80 79 if you have any questions.
Your test result will normally be ready after 60 minutes and become available on helsenorge.no. If you haven’t received your test result within 60 minutes after the test was taken, please contact our support at +47 23 65 34 30. If your test result is negative, your EU certificate will be green for 24 hours.
If you do not have BankID it is important that you click "No" when you book your appointment, so we can provide you with information on how to log in to check your results. If you have questions regarding this, please contact our support at +47 37 41 80 79 and we will help you.
If your rapid antigen test is positive, you will be offered a free PCR-test at our testing station to confirm your result. We will then call you with more information and book the PCR-test for you.
If you have ordered a certificate you will receive it on paper at the station when your test result is ready.