Question 1

Can I change or cancel my appointment?

Accepted Answer

### __Can I cancel my appointment?__
Yes, you can both cancel and reschedule your appointment.

### __Cancellation__
- How to cancel: Use the PatientSky app to cancel your video appointment or clinic appointment at least 48 hours before your scheduled time. You can download the app from [App Store](https://apps.apple.com/no/app/patientsky/id1031577563) or [Google Play.](https://play.google.com/store/apps/details?id=com.patientsky.pasientsky&hl=en)
- For appointments booked in the Kry app: If you have a video appointment via [Kry-appen](https://app.kry.no/login), you can cancel directly there.

### __Cancellation Deadline__
- 48 hours before the appointment: Cancellations must be made at least 48 hours before the appointment. If you cancel later, you will be charged for the full session. You will then receive an SMS with a payment link as usual. 
- For non-prepaid appointments canceled after the deadline, you will be charged the full amount, and you will receive an SMS with a payment link.
- For appointments booked in the Kry app: If the appointment is prepaid and you cancel within the deadline, you will receive a full refund. Refunds take 1-7 business days. Appointments not canceled before the deadline will not be refunded.

### __Rescheduling an Appointment__
How to reschedule: Send an email to your psychologist before the deadline if you wish to change the appointment time. You can find the psychologist’s email address on their profile. [Click here to find your psychologist.](https://www.kry.no/psykolog/kontakt/)

__Note:__ The psychologist will respond to you as soon as possible. If the psychologist has not been able to reply before the cancellation deadline, you must decide whether to cancel the appointment or keep the current booking.

### __Other Inquiries__
For other questions or requests, contact Kry by phone at 23 65 34 30.

Question 2

How do I know if I can be treated at Kry or not?

Accepted Answer

Our psychology service is a low threshold service for mild and moderate psychological problems. We are not able to treat you if you are suffering from heavier psychological diagnoses. You can read more about what our psychologists can treat [here](https://www.kry.no/en/psychology/book-appointment/).

If it turns out that our psychologist service is not suitable for you, the psychologist can give a referral or involve the GP for further follow-up.

__Acute psychiatric care__
If you have serious mental disorders such as ongoing risk of suicide, ongoing psychosis, ongoing serious drug problems, or ongoing challenges with violence against others, we ask you to contact your GP to be referred to public mental health care.

If you have urgent thoughts about taking your own life, call 113.

If you experience a problem that you need quick help with, you should contact the emergency room on 116 117, or another available medical service.

Question 3

Can you issue certificates or epicrisis for me?

Accepted Answer

Yes, when you are in a course of treatment, your psychologist can help you with the documentation you need.

This is documentation work outside of normal record keeping. It therefore costs __700 NOK per started half hour__ the psychologist works with this type of documentation.

To order this, you can talk to your psychologist the next time you meet, or call Kry Support if it's urgent.

Question 4

Do I get equally good psychological help over video?

Accepted Answer

Yes, meeting a psychologist via video has as good an effect as in an office. Our subject managers follow the research closely, and update our guidelines accordingly.

Research has shown that the treatment effect for several conditions is the same regardless of whether the help is provided digitally or through a physical meeting.

Many also experience that it is easier with video meetings, as you avoid the journey. That you can also meet your psychologist from a place that feels safe.

Question 5

Can I speak to a psychologist in English?

Accepted Answer

Yes you can. All our psychologists speak English.

Question 6

Can children use the psychologist service?

Accepted Answer

__Children under 16__
Our psychologist Emilie Meyn offers talks to children and young people. [Read more about the offer and book an appointment here](https://www.kry.no/psykolog/terapi-for-barn-og-ungdom/).

Our psychologist Sidrah Mukhtar offers talks to children and young people, video only. [Read more about Sidrah and book an appointment here. ](https://www.kry.no/en/psychology/book-appointment/#sidrah-mukhtar)

__Children over 16__
Several of our psychologists offer talks to young people over the age of 16. [Book a call here](https://www.kry.no/psykolog/bestill-time/).

Question 7

How do you store my health information?

Accepted Answer

Your health information is stored in an electronic medical record system called PatientSky. We are obliged to keep this information and it can not be deleted.

Only people who work in Krys services in Norway have access to the information, and only entries will be made in your journal of people who will provide you with health care, administer this health care or do quality checks of the health care.

All logins in your records are logged by the system, and we do regular log checks to check that those who look up the records have a legitimate reason to do so.

First time consultation – 90 min		2885NOK
Individual therapy – 75 min		2400NOK
Individual therapy – 45 min		1475NOK
Couples therapy – 90 min		3125NOK
Couples therapy – 75 min		2615NOK
Couple therapy – 60 min		2100NOK
Family therapy – 90 min		3125NOK
Family therapy – 75 min		2615NOK
Family therapy – 60 min		2100NOK
Parental guidance (1 person) – 90 min		2885NOK
Parental guidance (1 person) – 75 min		2400NOK
Parental guidance (1 person) – 45 min		1475NOK
Parental guidance (2 persons) – 90 min		3125NOK
Parental guidance (2 persons) – 75 min		2615NOK
Parental guidance (2 persons) – 60 min		2100NOK
Extra documentation – 30 min		700NOK
Extra documentation – 60 min		1400NOK

Practical information and prices

What does a meeting with a psychologist cost?

Price list

Frequently asked questions