Question 1

How do I know if I can be treated at Kry or not?

Accepted Answer

Our psychology service is a low threshold service for mild and moderate psychological problems. We are not able to treat you if you are suffering from heavier psychological diagnoses. You can read more about what our psychologists can treat under [*our psychologists*](https://www.kry.no/en/our-psychologists/).

If it turns out that our psychologist service is not suitable for you, the psychologist can give a referral or involve the GP for further follow-up.

The lower age limit for our psychology offering is 18 years.

__Acute psychiatric care__
If you have serious mental disorders such as ongoing risk of suicide, ongoing psychosis, ongoing serious drug problems, or ongoing challenges with violence against others, we ask you to contact your GP to be referred to public mental health care.

If you have urgent thoughts about taking your own life, call 113.

If you experience a problem that you need quick help with, you should contact the emergency room on 116 117, or another available medical service.

Question 2

Can I change or cancel my appointment?

Accepted Answer

Yes, you can cancel and change your appointment.

__Cancellation:__
The cancellation deadline for psychology appointments is before 12:00, two working days before the lesson. You can cancel by calling Kry Support on 23 65 34 30 or sending an e-mail to support@kry.no.

After cancellation, you will automatically receive a refund of the amount paid. Refunds take between 1-7 working days.

Lessons that are not cancelled will not be refunded.

If your appointment has not been prepaid and you cancel it after the deadline, you will be billed for the full amount of your appointment.

__Changes:__
You can change your appoinment before 12:00, two working days before the lesson. You can change it by calling Kry Support on 23 65 34 30 or sending an e-mail to support@kry.no.

If you contact us to make changes after the cancellation deadline, we will try to meet your needs, for example by moving your appointment. However, we cannot guarantee this and recommend canceling or changing before the deadline.

Question 3

Can you issue certificates or epicrisis for me?

Accepted Answer

Yes, when you are in a course of treatment, your psychologist can help you with the documentation you need.

This is documentation work outside of normal record keeping. It therefore costs __650 NOK per started half hour__ the psychologist works with this type of documentation.

To order this, you can talk to your psychologist the next time you meet, or call Kry Support if it's urgent.

Question 4

Do I get equally good psychological help over video?

Accepted Answer

Yes, meeting a psychologist via video has as good an effect as in an office. Our subject managers follow the research closely, and update our guidelines accordingly.

Research has shown that the treatment effect for several conditions is the same regardless of whether the help is provided digitally or through a physical meeting.

Many also experience that it is easier with video meetings, as you avoid the journey. That you can also meet your psychologist from a place that feels safe.

Question 5

Can I speak to a psychologist in English?

Accepted Answer

Yes you can. All our psychologists speak English.

Question 6

Can children use the psychologist service?

Accepted Answer

We can only offer psychological help to you who are 18 years and older. Our medical service, on the other hand, has no age limit.

Question 7

How do you store my health information?

Accepted Answer

Your health information is stored in an electronic medical record system called PatientSky. We are obliged to keep this information and it can not be deleted.

Only people who work in Krys services in Norway have access to the information, and only entries will be made in your journal of people who will provide you with health care, administer this health care or do quality checks of the health care.

All logins in your records are logged by the system, and we do regular log checks to check that those who look up the records have a legitimate reason to do so.

First time consultation – 90 min		2750kr
Individual therapy – 45 min		1375kr
Individual therapy – 75 min		2290kr
Couple therapy 60 min		2000kr
Couples therapy 75 min		2495kr
Couples therapy 90 min		2995kr
Extra documentation – 30 min		650kr
Extra documentation – 60 min		1300kr

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