Can I get a referral to a specialist from Kry?

Our doctors kan reffer to specialists, but in some cases there will be a need for a physical examination, blood tests or other in order to get a refferal. In these cases the doctor can not provide you a refferal to a specialist, and will advice you to go to your fastlege or one of our [clinics in central Oslo](https://www.kry.no/en/clinic/ "Read more and book appointment at our clinics in Oslo").

Can I get a referral to a radiological scan?

We do not refer patients to radilogical scans over a video appointment. This is because these referrals inquire a physical examination first. This is applies, among others: - x-ray - MRI - CT-scan - ultrasound

Who can get a sick note over video?

Our doctors can write sick notes for acute, not serious illness, where it is not expected that there is a need for further follow-up after the sick leave. We can write a sick note for 3 days after the first day of sickness. Whether a sick note is written is based on an individual assessment by the doctor. In some cases you can be refferred to talk to your fastlege. We encourage you to read the guidelines for who is entitled to sickness benefits, as this is affected by several factors. This can be found on [NAV's website](https://www.nav.no/no/person).

Can I get sick note without a GP?

Yes, at Kry you can get [sick note](https://www.kry.no/sykemelding/) without going to the GP. Please note that the doctor at Kry will give you an individual assement of your medical condition, and in some cases like with serious, chronic or long lasting illness, they will reffer you to talk to your fastlege.

Who can get a medical certificate from Kry?

Kry can give a medical certificate to a limited extent. It is only in the case of acute, not serious illness that our doctors can write a medical certificate. A medical certificate is given after individual assessment. The medical certificate is valid from the same day you make contact and lasts between 1-5 days. That mean that the certificate cannot be backdated to a specific date. It is therefore important that you get in touch on the first day of illness. If the doctor considers that you need to be examined physically due to the nature of the disease, no doctor's certificate will be given. *This is to ensure proper medical care.*

Can I use Kry abroad?

Yes, you can talk to us wherever you are. All you need is a good internet connection and BankID for doctor consultations. Kry doctors can prescribe EU prescriptions, according to the regulations. Please note that some pharmacies may reject prescriptions despite a valid prescription in accordance with the EU directive.

Can I use "frikort" at Kry?

No Unfortunately. Kry is a private health actor and is not under public agreement.

Will the medical record note at Kry be available to my GP?

The medical record note will not automatically be available to the GP. If you wish, the doctor forwards the note to the GP. In some cases where the doctor deems it necessary, the GP can be informed without the patient's consent.

Why do I get an error message when I enter the policy number?

First, make sure you have provided the policy number associated with your health insurance. If it is regarding __If/Vertikal Helse__, you only have to enter the letters and/or numbers sequence *before* the full stop. If it is regarding __all other insurances__, you should to enter all the letters and/or numbers *without* any punctuation. In cases where the version number is at the end of the agreement number, for example .1.1. this must be removed. If you still receive an error message, send an email to support at: support@kry.no.

How do I register my insurance?

You can use Kry either free of charge or against a deductible if you have health insurance. __How to register the insurance:__ - Log in to the app - Go to "My profile" (bottom right corner) - Tap the gear next to your name and then select "Health Insurance" - Enter your agreement number. If the agreement number contains a full stop, remove everything after the first full stop. The hours you book are automatically covered by your insurance.

How do you store my health information?

Your health information is stored in an electronic medical record system called PatientSky. We are obliged to keep this information and it can not be deleted. Only people who work in Krys services in Norway have access to the information, and only entries will be made in your journal of people who will provide you with health care, administer this health care or do quality checks of the health care. All logins in your records are logged by the system, and we do regular log checks to check that those who look up the records have a legitimate reason to do so.

Doctor appointment on your phone

Get the health care you need, when and where it suits you.

Book appointment

Doctor appointment over video

Talk to a doctor every day from 07:00-22:00, all year round

With the Kry app, you can see a doctor when you need help quickly, wherever you are - at home, at work or on travels.

All our doctors have Norwegian authorisation, broad experience and competence, especially in general medicine. In addition, we have good expertise in children's diseases, internal medicine, neurology and infectious medicine.

You can also have your doctor's appointment in around 10 different languages.

What can we help you with?

We can treat a variety of medical problems. Below you will find a list of various diseases and symptoms we can help with, among other things.

What does a doctor appointment cost?

Our services cost the same for children and adults. If you have [insurance] (https://www.kry.no/en/insurance/) you could have the fee fully or partly covered.

Service	In app	At clinic
Doctor appointment	395 NOK	645 NOK

How does Kry work?

Book appointment

Download the app and log in with BankID. Let us know what you need help with and book an appointment.

We call you up

You will receive a reminder to log in before your appointment. When it’s time for your video call, we will call you up directly in the app.

Get the right care

We will give you advice, treatment and prescriptions if needed. Most problems can be solved. If not, we will refer you to the right level of care.

Book appointment

Opening hours

07:00-22:00 in app every day
08:00-18:00 on weekdays at clinics

Why choose Kry?

Always short waiting times

At Kry you get the help you need, fast.

Doctor appointment right in your pocket

Have your doctor quickly available directly on your mobile or PC.

Get help where you need it

Get help through the Kry app whenever and wherever you need it.

Get advice and prescription

Get advice and prescription from our professional doctors at Kry.

Get the medical care you need today

Book appointment

The patient in focus

At Kry, we work for accessible care for all. With innovative solutions and with strong commitment, we show the way to the healthcare system of the future - always with the patient in focus.

Great first time experience with Kry!

This was absolutely amazing! Took less than 10 minutes from the time I downloaded the app until I had received help!

Good doctor. So nice, understanding and efficient!

Doctor appointment on your phone

Doctor appointment over video

What can we help you with?

Infections

Skin conditions

Contraception and genitalia

Other problems

What does a doctor appointment cost?

How does Kry work?

Book appointment

We call you up

Get the right care

Opening hours

Why choose Kry?

Always short waiting times

Doctor appointment right in your pocket

Get help where you need it

Get advice and prescription

The patient in focus

FAQ

Can I get a referral to a specialist from Kry?

Can I get a referral to a radiological scan?

Who can get a sick note over video?

Can I get sick note without a GP?

Who can get a medical certificate from Kry?

Can I use Kry abroad?

Can I use "frikort" at Kry?

Will the medical record note at Kry be available to my GP?

Why do I get an error message when I enter the policy number?

How do I register my insurance?

How do you store my health information?