Doctor’s appointment right on your phone

When you have a video consultation with a doctor, you have the opportunity to submit pictures of your ailments in advance, as well as answer some questions about what you are seeking help for. The doctor will also talk to you and ask questions during your appointment.

This way, we can assist you with many things over video, including advice and guidance on most conditions, prescribing treatment, issuing short-term sick leave for acute illnesses, and providing medical certificates in some cases.

We follow strict guidelines to ensure high quality in our medical service. This also means that some health issues require a physical examination to diagnose or prescribe medication. For example, we do not prescribe A- and B-class drugs, and we are not allowed to refer to radiological examinations over video. Read more below about what we cannot assist with.

Not all medical issues can be addressed by Kry doctors through video consultation. Some symptoms and problems that the doctors cannot assist with include:

• Symptoms/problems that require physical examinations, sampling, or X-rays.
• Symptoms of lipedema.
• Initiation of treatment that requires long-term and regular contact with a doctor.
• Symptoms indicating pneumonia, bronchitis, ear infection, or throat infection. These conditions require physical examination or laboratory tests, which we do not currently offer via Kry.
• Symptoms of urinary tract infection if you are pregnant, under 15 years old, or male. In these cases, tests are necessary.
• Antibiotic treatment for bacterial vaginosis. However, we can provide advice on non-medication measures.
• Symptoms of genital infections. This requires examination or tests.
• The need for medications that may be addictive, known as A- and B-preparations. You will not be able to get a prescription for such medications from Kry.
• Please note that the list is not exhaustive.

If you are acutely ill, you should call 113 or visit the emergency room.

Book an Appointment Appointment booking takes place in the Kry app. You can choose to book a drop-in appointment or an appointment at a specific time.

Reschedule or Cancel an Appointment If you have booked an appointment at a specific time, you can reschedule or cancel it in the Kry app at least 1 hour before the appointment starts. When you cancel your appointment, you will automatically receive a refund. Refunds take between 1-7 business days.

In Which Cases Can the Amount Be Refunded? If you have paid for an appointment that could not be completed due to technical issues, you can receive a refund by contacting support@kry.no.

We can not write sick notes over video consultation. Our doctors can only write sick notes if you visit us at our clinics.

Whether a sick note is written is based on an individual assessment by the doctor. In some cases you can be referred to talk to your fastlege.

We encourage you to read the guidelines for who is entitled to sickness benefits, as this is affected by several factors. This can be found on NAV's website.

You can get a referral to a specialist if the doctor deems it an appropriate measure. Doctors at Kry make independent assessments of each patient and provide the best possible advice and treatment. They follow the same principles for good and proper healthcare and referrals, regardless of whether you are an insured patient or self-paying.

There are certain cases Kry does not refer to the specialist healthcare service, such as when a physical examination, blood test, or similar is needed before the referral. We also cannot issue referrals to initiate investigations that require regular follow-up.

In such cases, the doctor cannot write a referral to a specialist and will recommend that you see your regular doctor or schedule another physical appointment.

How is the referral sent?

Referral to a Specialist via Your Health Insurance The referral is sent to your inbox in the Kry app. You need to file a claim with your insurance company and upload the referral. A customer advisor at the insurance company will assess the referral and direct you to an appropriate specialist. It is important to note that it is your responsibility to submit the referral.

Referral to a Public Specialist The referral is sent directly to the relevant specialist, and you will be contacted by the specialist to schedule an appointment.